How This FAQ Works for Your Account
Most questions we receive come down to three things: how to move money, how to get into your account, and what to do when something goes sideways. This page addresses each of those directly. When you deposit via bKash, Nagad, or Rocket, the process starts in your wallet app — you send to the account number shown in the cashier, confirm with
your PIN, and the credit appears in your 62viptaka balance once the transfer clears the payment rail. Withdrawals follow a verification step where your registered wallet number is matched against your account before funds are released. For account access, the login screen sends a one-time code to your registered mobile number — enter it within the session window and you are in.
If a step does not behave as expected, the live chat channel connects you to the support team directly from the site, available during posted hours.
- bKash deposit flow
- Nagad transfer steps
- Rocket payment path
- OTP account login
- Withdrawal verification